By accessing or purchasing from our website, you agree to be bound by these Terms and Conditions. If you do not accept these terms, please do not use our site.
1. Ordering
- All orders are subject to acceptance and availability.
- Once you place an order, you will receive an email confirmation. This email is acknowledgment, not acceptance of your order.
- We reserve the right to cancel or refuse any order for any reason.
2. Pricing and Payment
- All prices are in GBP (£) and include VAT (if applicable) unless otherwise stated.
- We accept payment via all major credit cards, and via PayPal.
- Payment must be received in full before dispatch.
3. Delivery
- We deliver products to addresses in the UK, and worldwide.
- Delivery times are estimates and not guaranteed; delays may occur.
- Risk in the goods passes to you upon delivery.
- For international orders, any customs or duty that is required to be cleared before the goods are made available is the responsibility of the customer.
4. Returns and Cancellations
- As a consumer, you have the right to cancel or return your order within 14 days of receipt, in accordance with UK Distance Selling Regulations.
- To initiate a return or cancellation, get in touch via the contact us form.
- Returned goods must be unused and in their original packaging.
- Refunds will be processed within 14 days of receipt of returned goods.
- Certain items may be non-returnable for hygiene or safety reasons.
- Buyer is responsible for return shipping costs unless the item is faulty or incorrect. We suggest you use a trackable service.
5. Product Information
- We take reasonable measures to ensure all product details, descriptions, and prices are accurate.
- Colours and images may vary depending on your device.
6. Limitation of Liability
- We are not liable for indirect, incidental or consequential damages arising out of use or inability to use our products.
- Our liability to you will not exceed the price paid for the goods.
7. Intellectual Property
- All website content—text, images, logos—remains our property and may not be copied or reproduced without permission.
8. Privacy
- We are committed to protecting your privacy and comply with UK GDPR.
- Please refer to our Privacy Policy for details on how your information is collected, stored and used.
9. Governing Law
- These terms and all purchases are governed by the laws of England and Wales.
- Any disputes will be subject to the exclusive jurisdiction of English courts.
10. Changes to Terms
- We reserve the right to update these Terms at any time. Changes will be posted on this page and your continued use of the site will constitute acceptance.
11. Contact
If you have any questions about these Terms and Conditions, please get in touch via the contact us page.